Policies and Procedures

 Prior to Booking:

Any contents which are removed from the unit. If anything is taken, large or small, you will be charged the replacement value (examples:  blankets, kitchen items, small kitchen appliances, pillows/pillowcases etc).

Rental fees will not be refunded if the renter is evicted by the owner (or representative of the owner), the local law enforcement or the security company employed by the condo association.

Upon booking, your credit card will be charged a 25% down payment and the remaining balance will be charged to your credit card 30 days prior to your arrival. If your reservation is within 30 days of arrival, 100% of the fee will be charged.

During Your Stay

Check-in Time: 4:00 p.m. CST

Check-out Time: 10:00 p.m. CST

Arrival instructions will be emailed to you 14 days prior to arrival and re-sent the day before your arrival.  Please ensure that you have this information before you leave home!

Part of your arrival instructions will include the electronic door code.  We don’t use keys.  Please save this door code in your phone, write it down and put it in your wallet or anywhere else!  ***This code will begin working at check-in time and will stop working at check-out time.  Please note that if there is a * or a # symbol as part of the code, you must enter where indicated as it is part of the code. 

NO DAILY MAID SERVICE - While linens and bath towels are included in the unit, daily maid service is not included. A washer and dryer are provided in each unit so that you can wash towels and linens as needed. We do not permit towels or linens to be taken from the unit, so please bring your own beach towels.

Check-out Procedures

Please take all trash out to the trash chute/bin and start the dishwasher if you have dirty dishes in them. Please put all towels in one of the tubs, the sheets do not need to be removed. You can leave them on the un-made beds. Also, if you have moved furniture or an accessory, or have taken something out of a cabinet, please return it to where it was when you arrived.  Please do not remove any of the blankets from the unit.  You will be charged to replace any missing blankets.

If you have unplugged any of the Television cable boxes or wired connections, you MUST plug them back in and confirm the cable connections are operational. If not, we will have to send in maintenance and you will be charged a $50 re-connection fee.  

If you are checking out early, please text the housekeeper to let them know you have departed. The number is on your check-in instructions under important phone numbers.

Also, please remember to gather up your belongings as you are packing to leave. Unfortunately, we cannot be responsible for items left behind.

Safety & Liability

ASSUMPTION OF RISKS: There are inherent risks involved in the use of any and all amenities located on the property including the beach and water areas. These risks include, but are not limited to bodily injury, sickness, disease or death. I understand that at no time will there be a lifeguard on duty and adult renters are responsible to monitor children and minors. I understand that I and my guests use these amenities at our own risk and agree to assume all risks associated therewith.

HOLD HARMLESS AGREEMENT: No property owner, nor the property management company will be held responsible or liable for any accidents, injuries, illness or loss of personal belongings occurring on or off the premises related to the dates of the stay, by me, the rental guest, and/or by others invited by me or my party. I, the responsible party, accept full responsibility of the rental property during my stay and I understand I will be held liable and subject to legal action for damages to the rental property while occupied by me and my guests, which I agree to pay upon invoice. Guest agrees to pay all reasonable costs, attorney's fees and expenses that shall be made or incurred by Ocean South Properties, the Owner or the onsite Home Owner's Association in enforcing this agreement. I agree to all of the terms and conditions of this document as a contractual agreement between myself, the responsible party and rental guest, and the owner of the property.


CANCELLATION POLICY - Bookings cancelled at least 14 days prior to check-in will receive 100% refund. Bookings cancelled at least 7 days prior to check-in will receive 50% refund. Early departure does not warrant a refund of rent. Property Manager may cancel this reservation at any time for just cause, which includes property change of ownership. 

MONTHLY RESERVATION CANCELLATIONS - Monthly renters must cancel sixty (60) days prior to check-in to receive all money that has been put down on the reservation. If you cancel after the 60 days, we will refund you only if we are able to re-book those exact dates. Monthly renters who make a change that results in a shortened stay must be made at least forty five (45) days prior to check-in. Early departure does not warrant a refund of rent.

HURRICANE OR TROPICAL STORM POLICY - No refunds will be given unless:

NSF Checks - All checks that are returned for Non-Sufficient Funds will be charged a $25 processing fee.

FALSIFIED RESERVATIONS - Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.